Forlena Demo

Privacy Policy

Last updated: January 31, 2026

1. Introduction

Forlena Demo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered product demo platform.

2. Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Company name (optional)
  • Payment information (processed securely by Paddle)

Demo Content

Information you provide to create your demo:

  • Product descriptions and knowledge base content
  • Product images and screenshots
  • Custom configuration settings

Lead Data

Information collected from visitors who interact with your demo:

  • Contact information (name, email, phone, company)
  • Conversation transcripts
  • ICP fit scores and engagement metrics

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Service
  • Process payments and manage subscriptions
  • Power AI-driven demo conversations
  • Generate analytics and insights
  • Improve our Service and develop new features
  • Communicate with you about your account
  • Ensure security and prevent fraud

4. AI and Data Processing

Forlena Demo uses AI (powered by Google Gemini) to:

  • Generate conversational responses during demos
  • Analyze lead quality and ICP fit
  • Provide optimization recommendations

Conversation data is processed by our AI provider to generate responses. We do not use your data to train AI models.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers: Payment processing (Paddle), AI services (Google), hosting (Google Cloud)
  • Your integrations: When you configure webhooks to send lead data to your systems
  • Legal requirements: When required by law or to protect our rights

6. Data Security

We implement industry-standard security measures including:

  • Encryption in transit (TLS) and at rest
  • Secure authentication via Firebase
  • Regular security audits
  • Access controls and monitoring

7. Data Retention

We retain your data for as long as your account is active. After account deletion:

  • Account data is deleted within 30 days
  • Backups are purged within 90 days
  • Anonymized analytics may be retained

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Object to or restrict processing

Contact us at support@forlena.com to exercise these rights.

9. Cookies

We use essential cookies to maintain your session and preferences. We use analytics cookies (Google Analytics) to understand how users interact with our Service. You can disable cookies in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Continued use after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns, contact us at:

Email: support@forlena.com